Kenneth R. Stults, MS
PRESIDENT/CEO
Ken has accumulated 25 years experience as an air ambulance executive. Prior to founding HSI in 1999, he served as CEO to REACH Air Medical Services (for-profit) and before that to CareFlite Dallas/Ft. Worth (consortium non-profit). He began his air ambulance career in 1983 as program director of the University of Iowa Hospitals’ Air Care service. In the 1970’s and 1980’s Ken was a nationally prominent prehospital cardiac arrest researcher, which is more consistent than it seems with where he has taken his air ambulance career. In both endeavors the driving force in his professional life has been the study and mastery of process in order to consistently produce the desired outcome. His commitment to measurable results is evident in the extensive and deep reporting associated with HSI’s performance management solutions.
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Jennifer Hardcastle, RN, BA
VP BUSINESS DEVELOPMENT AND PARTNER SERVICES.
Through her 18 years of experience in the air medical community, Jennifer has developed a comprehensive understanding of the operational and communications process issues that repeatedly result in variation in medical transport service delivery and continually challenge and distract medical transport leadership from their primary work of leading their organizations. Jennifer’s passion for understanding how organizational structure and policy affect individual behavior within the organization led to her acquiring a degree in Organizational Behavior. Her education combined with her progressive learning as flight nurse, program director, and director of business development, enable Jennifer to be an effective organizational change agent for HSI’s partner organizations.
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Nathan Stults
CTO
Nathan is the architect responsible for each of HSI’s uniquely effective software tools. He is not only a gifted programmer, committed to keeping his team on the cutting edge of ever advancing software technology, he is a good listener and facilitator. HSI’s performance enhancement tools start with clearly understanding the performance requirements they need to enhance. Our tools are unique because they are developed within the environment in which they are used by a gifted listener who, in the end, repeatedly delivers more and better support than we realized we needed.
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Joanne Alvarado
DIRECTOR OF PATIENT ACCOUNTS
HSI claims to have the most effective outsource air ambulance billing service in the nation, and we are prepared to prove it anytime we are asked. All the software support in the world aside, this would not be possible without excellent people. Joanne has been leading our claims management team since 2003, and is responsible for development of many of our most effective processes, and for effective implementation of all.
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Lynne Kinniburgh
DIRECTOR OF COMMUNICATIONS
Lynne has been with HSI since 2000 and knows the CAD as well as anyone on earth. It turns out that is a lot to know. Being a deep workflow manager, the CAD is far more than it appears to be on its surface, where it efficiently interacts with staff guiding them to do the right thing at the right time given the particular situation of the moment. Lynne is one of the few who knows everything the CAD knows, including the why’s as well as the how’s. She is a tremendous resource to her staff and to all users of this amazing tool.
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Holly Weber
PARTNER SUPPORT COORDINATOR
Holly brings to HSI 17 years of experience in the emergency medical services industry. She launched her career as an instructor, search and rescue coordinator, and co-director for SOLO, a school for wilderness and emergency medicine based in the White Mountains of New Hampshire. Holly then served six-plus years in the coordination and business management of fixed wing services for an air medical provider based in Northern California. Through all of these experiences, Holly has remained true to her driving principles of excellent customer service, attention to detail, and the creation of efficient systems. With the acumen of an MBA under her belt and Holly's personable and can-do nature, she has just the right blend of skills to coordinate HSI's Partner Support Team.
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