Company History

HSI has been leading the way in revenue cycle management and providing world-class software solutions for the emergency medical services industry since 1999.

Health Services Integration was founded in 1999 by Ken Stults with the original mission of providing billing, communications, and dispatch services to the air ambulance industry. With Ken’s years of experience as the CEO of two large air ambulance programs, his medical background as a Physician Assistant, and his passion for analytics made him very savvy in the air ambulance billing arena. July1999
Under Ken’s leadership, HSI recognized that all organizations are challenged to implement sustainable solutions to the problems they face. For HSI, that meant solutions to optimize service delivery and maximize efficiency were paramount. Awareness of the cost, time, and effort spent on recurring problems led to the development of sustainable solutions to core medical transport challenges. November1999
In 2001, HSI developed their first software tool, IPM - Internal Process Manager - which was designed to support air medical programs with scheduling, credential management, policy & procedure document storage and tracking, timecard management and more. September2001
By 2002, HSI’s communication center was frustrated with the CAD tools available on the market, so with the valuable input from HSI’s local clients, FlightLink CAD was developed to gracefully manage air medical transportation dispatch. This new tool streamlined the workflow for the communication specialists and managed the crew and aircraft ETAs in order to keep all stakeholders up-to-date. FlightLink CAD revolutionized air medical dispatch services with intuitive features, data collection, and reporting tools. Used only internally at HSI for several years, in 2008, HSI took FlightLink CAD to market. April2002
With the communications team working efficiently, it was time to turn attention to the billing team. The first generation Air RPM - Revenue Performance Manager - was the next software tool unveiled at HSI. RPM worked in conjunction with the billing software to manage workflows and track each and every claim through the entire account life cycle. October2002
Firmly entrenched in the air ambulance business and with a growing reputation for excellent performance and service, interest in HSI from the ground ambulance market was stirring. In 2010, HSI committed to overhauling RPM to a newer technology and expanding the sophisticated workflow system to manage ground claims and all associated compliance concerns. February2010
In the fall of 2010, HSI took on their first ground ambulance client for ground revenue cycle management and billing. September2010
The continuous process improvement continued and additional tools were developed to support HSI’s air and ground clients. In July of 2011 the RPM Docs electronic document storage system was brought online. July2011
The next generation RPM platform was expanded to include air claims management in June of 2012 and the previous Air RPM tool was decommissioned. June2012
In January, 2013 the internal Analytics Dashboards were unveiled for operations management. January2013
January of 2014 brought the unveiling of the client revenue portal. Amid all of this continued software development, Ken Stults decided it was time to retire and moved to overseeing HSI from the president of the board of directors position allowing a new CEO to take HSI to the next level. January2014
The next level for HSI came in November of 2014 when the company was sold to Syncordia Technologies and Healthcare Solutions - a Toronto, Canada-based firm focused on enhancing revenue cycle management for underserved niche segments of the healthcare industry. November2014
Powered by “Platform Syncordia,” HSI continued to focus on developing tools for the EMS transportation industry. In the spring of 2015, a state-of-the-art operational data portal was added to FlightLink CAD. April2015
On June 25, 2015, Syncordia listed to be publicly traded on the Toronto Stock Exchange (TSE: SYN). July2015
As a fully-owned subsidiary of Syncordia, the focus on enhancing efficiency by developing tools and streamlining processes continued at HSI. In 2016, the Account Review Accelerator was brought on-line to further maximize efficiencies for account follow-up. January2016
With the huge success of the revenue and CAD client portals, these tools were branded as part of HSI’s new look The revenue client portal was named PULSE and the CAD client portal became LIFT. September2016