By 2002, HSI’s communication center was frustrated with the CAD tools available on the market, so with the valuable input from HSI’s local clients, FlightLink CAD was developed to gracefully manage air medical transportation dispatch. This new tool streamlined the workflow for the communication specialists and managed the crew and aircraft ETAs in order to keep all stakeholders up-to-date. FlightLink CAD revolutionized air medical dispatch services with intuitive features, data collection, and reporting tools. Used only internally at HSI for several years, in 2008, HSI took FlightLink CAD to market.
With the communications team working efficiently, it was time to turn attention to the billing team. The first generation Air RPM - Revenue Performance Manager - was the next software tool unveiled at HSI. RPM worked in conjunction with the billing software to manage workflows and track each and every claim through the entire account life cycle.