Below are the most frequently asked questions and answers regarding our Revenue Management Services. If you don't find what you are looking for, we would be happy to discuss your questions. Just give us a call.
What distinguishes HSI from other ambulance billing companies?
We pride ourselves on being the most results oriented, highly accountable revenue management team in the business. We do this by combining extensive claims management experience with state-of-the-art technology to create a revenue management system capable of tracking the current status of every claim and ensuring the right thing is done at the right time, every time. We make extensive use of the most modern business intelligence software systems available to monitor and report any deviation from expected performance in real time on a claim-by-claim basis. We do not believe any other revenue management company in our industry can come close to our ability to manage your claims, and our results speak for themselves.
What quality initiatives do you have in place to ensure clean claim submission and overall compliance with applicable rules/regulations?
Claims pass through two levels of pre-submission review and are tracked post-submission for acceptance deficiencies. To ensure our pre-submission quality checks are effective, we track and report any claims returned for wrong addresses and claims that deny for avoidable reasons. Because of our active management and monitoring, the incidence of first submission claim failure is extremely low.
What is the average set-up time for a new client?
90-days is a comfortable lead time to ensure everything is in place to hit the ground running, including naming HSI as your designated billing service with Medicare.
How long does it take for you to process and bill out a claim for service?
This is one of our daily performance dashboard metrics - we routinely submit claims within 24 hours of receipt (allowing for weekends & holidays).
Do you accept electronic or paper Patient Care Reports?
Either works for us, though we believe electronic PCRs better serve all concerned for many reasons.
Do you bill electronically or by paper?
We have learned that while electronic submission is best in most cases, including Medicare and Medicaid, paper submission results in significantly faster payment of high dollar claims by many commercial payers. We submit claims electronic or paper based on payer requirements and on which method will most consistently result in the fastest, most complete payment to you.
Do you provide consultative services if we don't want to outsource?
Yes. We offer a blend of experience and technology to assist you in perfecting your in-sourced patient account management.
Do you provide custom forms for special circumstances?
Yes, we are here to help you in every way we can to optimize your cash flow and overall revenue performance.
What type of reports do you provide? How often?
HSI has the most powerful and comprehensive reporting capabilities and analytics tools in the business. Please take the time to view the short demo (coming Summer 2010), or contact us to set up a personalized demo.
What is your internal staff development plan?
Our values drive us to continually improve our knowledge of the patient account management process. To this end, our educational processes are ongoing and comprehensive. Daily individual coaching, bi-weekly team meetings, monthly team performance reviews, and external continuing education and certifications ensure our team receives the support they need to best perform for you.
Do you provide references?
Absolutely.
What are your fees?
It is our goal and our commitment that not only will there be no net cost of partnering with HSI, our partners experience net financial gains through working with us that are not possible without us. Through a complimentary, comprehensive pre-contract benchmarking analysis we will show you the likely extent to which we can improve your cash flow and overall revenue performance, and concretely demonstrate the investment value of partnering with us. We follow up with detailed monthly financial and performance reports documenting how we are doing against these forecasts. Our commitment to you is visibility, accountability and results!
Why do you charge fees based on the amount collected?
We don't want to simply be a vendor with no accountability for the quality of services we deliver and no incentive to go out of our way to help you be as successful as you can be. We want to be your partner - winning only when you win, and motivated to do everything in our power to help you succeed in your markets. Because of our long experience as Medical Transport executives and cutting edge software developers, there is much we can offer beyond the critical core function of optimizing your claims management. Perhaps the best part is we never ask our revenue partners to pay us extra for the additional FlightLink products or services we offer because we understand and are fully committed to the concept of partnership - what is good for our partner is good for us.
Do you participate in "prompt payment" discounts?
Our policies are your policies. We will present you with an overview of our standard billing and collections policies, including discounting, documentation of financial need, collection agency referrals, etc. and amend them to match your direction and preferences (within legal, regulatory and ethical boundaries).