We pride ourselves on being the most results oriented, highly accountable revenue management team in the business. We do this by:
- Paying close attention, over many thousands of claims of all types, to what works and what doesn't work in obtaining the highest payment in the shortest time with full regulatory compliance;
- Creating detailed time and event driven workflows for each claim type and claim status scenario;
- Embedding these workflows in a custom-designed claims management software application that guides, prompts, and alerts our highly trained staff to do the right thing at the right time, every time, and reports process variances immediately to management;
- Monitoring and reporting results in both real-time performance dashboards and more detailed comprehensive month-end reports.
Optimizing an ambulance accounts receivable (AR) by maximizing the collection rate and minimizing the collection cycle (days in AR, or DSO) is a difficult business. We have learned that a judicious merger of human talent and technological support is essential to achieving the best possible results.
Without technology, billing services must depend on each staff member to remember what needs to be done, when to do it, how to do it, and then actually do it when and how we want them to. Without technology there is simply no possibility of knowing in detail how compliant staff are with claims management expectations, even though these expectations are the main driver of collections success. The processes are too complex, the volume is too high. The truth in the time honored business maxim, 'you can't manage what you don't measure', shows up in the millions of dollars per provider in our business.