Communication & Transfer Center Services

HSI’s state-of-the-art communication center has capacity for EMS flight communications, air and ground vehicle dispatch services, and hospital transfer center services. This communication center is staffed 24 x 7 x 365 with a team of trained professionals who have backgrounds in aviation, medicine, and emergency medical services.

Located in Santa Rosa, California, the communication center, known as "FlightGuard," has been providing flight communication, dispatch, and transfer center services for 15+ years and has a proven track-record in all aspects of EMS flight management including call-taking, ETA (estimated time to arrival) management, hospital communications, and ground provider coordination. For hospitals, the HSI “TransferLink” team can provide full-service patient transfer services including coordination of physician consultations, assistance in facility, department, and bed sourcing, as well as communication with all parties involved. Expansion to a new location and continued investment in the newest technology enables HSI to increase their client base.

Who Is a Good Fit?

HSI can provide EMS flight and ground communication, coordination, and dispatch services for any operator with 9 or fewer fixed wing and/or rotor wing aircraft and their supporting ground units. Flight programs with more than 9 aircraft that have a pre-established operational control system that meets FAA guidelines can also be serviced by HSI. The transfer center team can service small hospitals as well as large hospital networks.

Why Partner with HSI?

Running a state-of-the-art communication center and keeping it compliant with federal and state regulations is no easy task; in fact, it can be extremely costly for independent flight programs due to the high overhead required to stay operational 24 x 7 x 365. By partnering with HSI, our team can organize the logistics of the patient transport, facilitate communications with hospitals and all stakeholders, participate in quality assurance programs, and provide data and analytics allowing our clients to focus on their operations.

    If you are interested in learning more about services offered by HSI, please complete the contact form below and one of the HSI team will be in touch with you.