HSI has been leading the way in revenue cycle management and providing world-class software solutions for the emergency medical services industry since 1999.
Jul 1999 -- Health Services Integration was founded in 1999 by Ken Stults with the original mission of providing billing, communications, and dispatch services to the air ambulance industry. With Ken’s years of experience as the CEO of two large air ambulance programs, his medical background as a Physician Assistant, and his passion for analytics made him very savvy in the air ambulance billing arena.
Nov 1999 -- Under Ken’s leadership, HSI recognized that all organizations are challenged to implement sustainable solutions to the problems they face. For HSI, that meant solutions to optimize service delivery and maximize efficiency were paramount. Awareness of the cost, time, and effort spent on recurring problems led to the development of sustainable solutions to core medical transport challenges.November1999
Sept 2001 -- In 2001, HSI developed their first software tool, IPM - Internal Process Manager - which was designed to support air medical programs with scheduling, credential management, policy & procedure document storage and tracking, timecard management and more.
Apr 2002 -- By 2002, HSI’s communication center was frustrated with the CAD tools available on the market, so with the valuable input from HSI’s local clients, FlightLink CAD was developed to gracefully manage air medical transportation dispatch. This new tool streamlined the workflow for the communication specialists and managed the crew and aircraft ETAs in order to keep all stakeholders up-to-date. FlightLink CAD revolutionized air medical dispatch services with intuitive features, data collection, and reporting tools. Used only internally at HSI for several years, in 2008, HSI took FlightLink CAD to market.April2002
Oct 2002 -- With the communications team working efficiently, it was time to turn attention to the billing team. The first generation Air RPM - Revenue Performance Manager - was the next software tool unveiled at HSI in 2010-2011. RPM worked in conjunction with the billing software to manage workflows and track each and every claim through the entire account life cycle.
Feb 2010 -- Firmly entrenched in the air ambulance business and with a growing reputation for excellent performance and service, interest in HSI from the ground ambulance market was stirring. In 2010, HSI committed to overhauling RPM to a newer technology and expanding the sophisticated workflow system to manage ground claims and all associated compliance concerns.February2010
Sept 2010 -- In the fall of 2010, HSI took on their first ground ambulance client for ground revenue cycle management and billing.September2010
July 2011 -- The continuous process improvement continued and additional tools were developed to support HSI’s air and ground clients. In July of 2011 the RPM Docs electronic document storage system was brought online.
June 2012 -- The next generation RPM platform was expanded to include air claims management in June of 2012 and the previous Air RPM tool was decommissioned.
Jan 2013 -- January, 2013 the internal Analytics Dashboards were unveiled for operations management.
Jan 2014 -- January of 2014 brought the unveiling of the client revenue portal.
Nov 2014 -- The next level for HSI came in November of 2014 when the company was sold to Syncordia Technologies and Healthcare Solutions - a Toronto, Canada-based firm focused on enhancing revenue cycle management for underserved niche segments of the healthcare industry.
July 2017 -- HSI brings on RCM and CAD client, Trans Aero Medevac.
Sept 2018 -- HSI is acquired and returns to the private sector.
July 2019 -- HSI brings on RCM client Medical Air Rescue Company (MARC).
June 2021 -- HSI brings on RCM client AU Health Air Care.